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Policies

Scheduling Policy
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For all appointments we require a $50 secure deposit at the time of booking; you may pay by venom or credit card. Please text us in regarding schedule an appointment. A text reminder will be sent to you 48 hours prior to your appointment. ​We reserve the right to make any adjustment on appointment without any notification.
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Cancellation Policy
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If there is a need to cancel or reschedule an appointment, you must notify us 24 hours ahead to avoid extra fees. Cancellations with less than 24 hours notice will be charged 50% of the service value. Cancellations less than 1 hour of notice and NO-SHOW appointments will be charged 100% of the service amount. All cancellations or no-show payment can be rolled over to the next service appointment. 
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Late Policy
 
If you know you are late to your appointments, please contact us. We will hold the appointment 15 minutes when you noticed us.
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Promotion

15% Off for first visit only valid new set at Burlingame location.

Loyalty Promotion: Receive 10% off on Your 6th Visit ( must present Lash M valid stamp card).
 


Refunds Policy
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All services are nonrefundable. 
 


We reserved the right to refuse service to anyone.

Safety Notice

In view of COVID-19 situation in Bay Area and California, the health safety of our customers and staff is our highest priority. Lash M will be providing a strict operating procedure to ensure the maximum heath safety environment. A full hygiene and sanitation trainings were provided to all our staff so they can conduct the safest and most hygienic services for all our customers. We would like to inform you all that:

  1. All Lash M staffs including receptionist are fully vaccinated

  2. Sanitizer is available for customers. 

  3. All tools are fully sanitized before and after each appointment

  4. All artists wash hands before, during and after each session.

  5. Service areas will be cleaned between appointments with disinfectants to minimize contagion.

  6. All staffs including receptionist will be wearing mask during work. 

  7. Masks are available for customers per request.

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